Mediation can be used at any stage in a disagreement, but it’s best to start it as soon as possible. The earlier the disagreement is dealt with, the less chance there is of things getting worse.
Mediation is based on the principle of collaborative problem-solving, with a focus on the future and rebuilding relationships, rather than apportioning blame.
Mediation can provide a swifter response to conflict and can nip potentially damaging disputes in the bud. It has been shown to reduce levels of grievances and can help avert an expensive and time-consuming legal remedy.
The purpose of mediation is to connect and facilitate a conversation between two parties towards an agreed resolve in the form of a Memorandum of Understanding. It helps parties (individuals or organisations) reach common ground using reasoned argument and compromise, as facilitated by one of our experts.
The mediator plays an active role in guiding the process. Using joint problem-solving approaches, the mediator asks questions to identify the interests and real issues of disagreement, and helps parties to identify and evaluate options for resolution and settlement. The mediator does not suggest solutions, although they may float ideas.